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DELIVERY TYPE |
COURIER |
DELIVERY TIME |
COST |
|
Standard Delivery for orders over £80 |
Fedex |
3-5 working days |
FREE |
|
Standard Delivery for orders under £80 |
Fedex |
3-5 working days |
£8 |
UK DELIVERIES
During busy periods delays may occur.
If an item is not available for immediate dispatch you will be notified by email and advised of the expected delay. In the event that an item is sold out and your order is unable to be fulfilled we will notify you via email, and where available, provide you with the option of an exchange, cancellation or back order.
We are unable to change the order or delivery address for an order once the order has been confirmed. Therefore please make sure that you take extra care when entering names and addresses.
Please note that extra large or heavy orders may exceed any previously quoted freight cost. If this happens we will get in touch to agree the increased charge before dispatching your order.
Our delivery service covers most UK residential addresses with individual post codes. We are unable to deliver to PO boxes.
MALTA & GOZO DELIVERY PRICES & DELIVERY TIMES
|
DELIVERY TYPE |
DELIVERY TIME |
PRICE |
| Orders over €80 | 2-3 working days |
FREE |
| Orders under €80 | 2-3 working days |
€10 |
| Express Delivery | Next Day | €20 |
MALTA & GOZO DELIVERIES
During busy periods delays may occur.
If an item is not available for immediate dispatch you will be notified by email and advised of the expected delay. In the event that an item is sold out and your order is unable to be fulfilled we will notify you via email, and where available, provide you with the option of an exchange, cancellation or back order.
We are unable to change the order or delivery address for an order once the order has been confirmed. Therefore please make sure that you take extra care when entering names and addresses.
Please note that extra large or heavy orders may exceed any previously quoted freight cost. If this happens we will get in touch to agree the increased charge before dispatching your order.
We are unable to deliver to Comino.
OTHER DELIVERIES
If you are trying to make an order and we do not ship to your country please email info@villabolognapottery.com and we will try and assist you.
TRACKING DELIVERIES
When your order leaves our warehouse, we will send a shipment confirmation which will contain a link to track your order.
RETURNS
We offer a 28 day returns policy. Please send us an email at info@villabolognapottery.com with your order number and reason for return.
All goods will be inspected upon return. We will refund any items purchased with us provided that the items are returned in perfect condition and in their original packaging.
Customers are required to pay for return shipping and the goods remain the customers responsibility until they reach us. We recommend you use a tracked postage service with insurance and ship back in the original packaging and box. We cannot be held responsible for returned items that arrive broken or do not reach us.
We will refund the price you paid for your item back to your original payment method.
We will not be responsible for any items that are returned to us by mistake.
For UK returns please return to:
Villa Bologna Pottery
Unit 6 Buspace Studios
Conlan Street
London
W10 5AP
For Malta returns please return to:
Villa Bologna Pottery
30 Triq San Anton
Attard
ATD1282
Items purchased in the shop in Malta or London must be returned to the same shop for a refund or exchange. We cannot accept these items back via mail order.
Items purchased online must be returned via mail order. We cannot process returns for purchases made online in our shop.
FAULTY & DAMAGED GOODS
If you have received a faulty or damaged item please email info@villabolognapottery.com within 15 days of your order being delivered and we will endeavour to exchange this as quickly as possible. In most cases you will need to provide photo evidence.
Please return the damaged goods in the original packaging.
For faulty and damaged products we will replace or refund you the cost of the goods as well as the returns postage and your original delivery charge.
We will not refund any postage costs incurred on a product that we do not consider faulty.